Level 3 Certificate in Customer Services

6 month course. 105 Guided Learning Hours. 13 credits on completion.

  • 2 hours
  • 249 British pounds
  • Corporation Street

Service Description

Level 3 Certificate in Customer Services This course has flexible start dates throughout the year. Flexible days and times available to suit your needs. 1:1 or group sessions. Payment plan also available. The flexibility of the course allows you to learn at your own pace and is estimated to take up to 130 study hours to complete. This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Entry Requirements: Prerequisite, must be 16 years or above Advised that learners have Level 2 English Units covered include: Principles of customer service delivery Developing and improving the customer service process How you will be assessed: You will complete written assignments. You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by Highfield. This course provides fantastic progression on to further distance learning courses depending on your career aims, such as Highfield Level 3 Diploma in Team Leading or Highfield Level 3 Diploma in Management. For this cost you will get: Induction & enrolment Subject specialist tutor OneFile eportfolio Tutorials Quality Resources Full support and guidance throughout tailored to your demand including any reasonable adjustments Accredited certificate with Highfield Progression opportunities: Highfield Level 3 Diploma for Team Leading and Supervision Highfield Level 3 Diploma in Management.

Upcoming Sessions

Contact Details

  • The Millennium Centre (St. Helens) Ltd, Corporation Street, Saint Helens, UK

    +44 1744334383